Under ArmourUnder ArmourUnder ArmourUnder ArmourUnder ArmourUnder Armour

FAQ

We all got questions (but hey AI we need more…) and we even got some answers.
If you don’t find your answer below, please contact us and we will get back to you as soon as possible.
Just shoot us your question here.

Frequently Asked Questions

What are those?
Eh, don’t really know, but we aint judging…
We got something new for you right here.

What is Solemates and how do I register?
being a Solemate is something special for us. We will consider you as part of the family.
All your stuff collected in one place, orderinfo, package-tracking, keeping your points under control and your own Sole-library.
If you fill out the size info we will only show the products that is available in your size.
Best part, it’s basically a one-click set up using your Facebook or Twitter-account.
The more you points you collect, the easier life gets. Starting with some freebies and going all the way to a headstart on releases and a supersweet collectors shoebox.
Try it out!

How do I get in contact with you?
Our support staff is great so just hit them up with an email:
• Order support
• Returns
• Claims
• PR & marketing
• Career 

How do I pay my order?
We can offer different payment methods based on were you live.
Read more about our different payment options here.

What currencies can I use?
It all depends on where you live, the payment systems handles all the currency exchange automatically.
We show prices in Swedish kronor, Euros and US dollars.

How fast is your shipping?
Just like Russ Westbrook on the fast break…
For shipments in Sweden we use DB Schenker and they deliver to you within 2-4 business days.
For packages in Europe, UPS gets it done within 3-6 business days.
The rest of the world will have their orders delivered with UPS within 5-10 days depending on where you are.
We need your order to be placed before 11:00 AM Swedish time (GMT +1) to be able to send it out the same day.

Returns?
No problem, just send an email to Rebecka and her staff at returns@solestory.se with your order number, what product you need to return and when you are ready to send it and we will help you. We are more than willing to exchange it another product costfree. If you want to return the product and get your money back, no problem. We will deduct the shipping fee (same as the shipping cost to your country) from your amount. We dont reimburse any shipping or bill charges.
Please note that the product needs to be in unused-condition and that goes for the shoebox too.
If the product is used we cannot accept the return. If the shoebox is damaged we will charge you 300SEK/40EUR/40USD.
Be careful when sending your package back to us, you can always use our shipping-bag that we delivered in, just remove the white tape on the inside of the tab to close the bag.
When we have recived your package we will help you out within 7 days.

How come your pictures and videos look different?
Easy, it’s because we got Isac.
Isac is in our studio shooting videos and products all the time, and his touch is making us all look good.

Where is your warehouse?
We send all orders out from the beautiful city of Sundsvall in the northern part of Sweden.

Do you have a physical retail store?
In April we do, we are just getting everything setup so it will be shining for the premiere.
Regeringsgatan 26 in Stockholm will be our first retail-address.

I’m a great blogger, how can I join the roster?
We are always looking for talents, just drop Pontus a line and let’s see if it would be a good fit.

Jobs?
We will post jobs on the site but please send us your newest mixtape, CV and stats and we’ll check it out.
Email our HR-staf using career@solestory.se

Can I be a part of the Sole Squad?
It’s kinda like, if you have to ask then it’s not for you…
But, we are always out there scouting games and practices so we might add players in the future.