Privacy Policy

MAY 2018
At SOLESTORY we are dedicated to provide an enjoyable and safe experience at our homecourt,
We comply with the regulations on personal data processing according to the new GDPR as of May 25th 2018.

Our dedicated go-to player for our questions about your personal data and/ or our PRIVACY POLICY can be contacted here:
Att: Privacy Policy
E A Rosengrens Gata 11
421 31 Västra Frölunda

Solesquad AB, reg. no 559139-4472 (“Solestory”, “we”, “us” or “our”) will process your personal data when you are visiting and using
We collect personal data when you;
• Purchase goods from our webshop.
• Sign up for our Solelaunch raffles.
• Sign up for our Soleletter and other email-services.
• Sign up as a Solemate.
• Contact our SoleSupport via email, social media or by phone.

Such personal data will include your name, D.O.B., personal identification number, e-mail address, phone number, delivery address, payment details, IP address, your behavior on the website and other information you voluntary provide to us.
We only use your personal data for the intended purposes outlined below:

When you make a purchase at our webshop, we will process your data from our data-forms as needed to complete the purchase.
We work with a number of trusted service providers who carry out services on our behalf, these services includes processing payments and delivery services. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

Please be aware that some information about your purchase history must be kept for bookkeeping purchase in our financial system.
Note that if you choose to delete your purchase history we will not be able to use that information in case of support issues. You need to be able to prove these transactions for us to support you with product-returns, warranty or other product-related issues.

(There may be other scenarios where we are subject to a legal obligation to share or disclose your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement.)

When you sign up for the Soleletter we will process your personal data (e-mail address and name) to provide the services requested by you.
In all our e-mails, we have included an “unsubscribe”-option for you to opt-out from this service. We also have included an e-mail address ( to which you can tell us to remove your data from the Soleletter-send list. We erase your data connected to the Soleletter.

When you sign up as a Solemate we will process the personal data you enter (e-mail address, address, phone number, D.O.B., shoe size, filter-options, purchase history) to provide an more personalized shopping experience at
You can edit your profile and end your membership on your account-page, or by sending an email to with your request.

When you contact our supportdesk online or via phone, we will process your personal data (e-mail address, name, order information, address, payment information) to provide the services requested by you.

You have a number of rights relating to your personal information and what happens to it. You are entitled to:
• Have your data processed in a fair, lawful and transparent way.
• Be informed about how your personal data is being used, an example being this privacy policy.
• Access personal data we hold about you.
• Require us to correct any mistakes in your personal data.
• Require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it.
• Request that we transfer your personal data to you or another service provider in a simple, structured format.
• Restrict or temporarily stop our processing of your personal data in certain circumstances.

As part of our approach to providing personalized services on our website, we use cookies to store and sometimes track information about you. A cookie is a small data file sent to your browser from a web server and stored on your hard drive that allows easier access the next time the same page is visited. For example, a cookie is sent when you sign-up to download products or information on our website. If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received. This way you can decide each time to accept cookies or not. However, the use of cookies may be necessary to provide certain features and choosing to reject cookies may reduce the functionality of our website. Your browser should include precise instructions explaining how to control the acceptance of cookies.

Cookies used on

Name Description Expiration
solestory_preffered_size_unit Used to remember the selected size unit.  No personal information is stored. Expires 30 days after changing unit.
cookie_notice_accepted Hides the cookie information bar. Expires after 1 month.
woocommerce_cart_hash Used to keep track of cart data.  No personal information is stored. Expires when the browser is closed.
woocommerce_items_in_cart Used to keep track of cart data. Expires when the browser is closed.
wp_woocommerce_session_ Contains a unique code for the customer so that it knows where to find the cart data in the database for each customer. No personal information is stored. Expires after 48 hours.
aelia_cs_selected_currency The active currency.  No personal information is stored. Expires after 24 hours.
aelia_customer_country Visitor’s country. No personal information is stored. Expires when the browser is closed.
aelia_customer_state Visitor’s State/Province/County. No personal information is stored. Expires when the browser is closed.
aelia_tax_exempt Used to indicate if the customer is exempt from tax.
wp-settings- This is used to customize your view of admin interface, and possibly also the main site interface. Expires after 1 year.
wp-settings-time- This is used to customize your view of admin interface, and possibly also the main site interface. Expires after 1 year.
wordpress_sec_ Usesd for logged in user over SSL sessions only. Expires when the browser is closed.
wordpress_test_cookie Used to test whether cookies are enabled or not.  No personal information is stored. Expires when the browser is closed.
wordpress_logged_in_ Indicates when you’re logged in, and who you are, for most interface use. Expires when the browser is closed.
__stripe_mid Used to process payment.
__stripe_sid Used to process payment.


Cookies from third parties:

We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe.

Retention of your personal data
In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

If you have any questions relating to our handling of your personal data or our use of cookies or if you would like to invoke any of your rights under applicable privacy legislation, please contact us via e-mail here
or via mail;
Att: Privacy Policy
E A Rosengrens Gata 11
421 31 Västra Frölunda

If we change how we handle your personal data or how we use cookies, we will promptly update this privacy policy and publish it on this website.
Any major changes will be communicated to you via e-mail as well.

Last updated 24th of May 2018.